Delivered Catering FAQs
Who is LittleWolf?
LittleWolf is an Auckland-based full service event caterer that also offers a wide range of menus for ready-to-eat delivered catering.
From finger foods to platter-boxes and stunning grazing tables, our delivered catering menus prove you can have exceptional food wherever you are and whatever the occasion at work or at home.
How does it work?
Create your account, choose your items from our extensive range of menus, complete your order and checkout – it’s as simple as that to have your next occasion at work, at home or elsewhere, catered.
Place your order no later than 12pm two business days prior or select from the Next Day menu up to 12pm the business day before.
If you have any questions, email [email protected] or call 09 571 0157.
Do you have cut-off time for orders?
Yes. Place your order no later than midday two business days before you need it, or select from our ‘Next Day’ menu up to midday the business day before.
For Monday orders the cut off is Thursday 12pm (or Friday at 12pm if ordering from the Next Day menu) as our office is unattended over the weekend.
Is there a minimum spend?
Yes, there is a minimum order Monday to Friday of $230 including GST (excluding delivery).
On weekends the minimum order is $460 including GST (excluding delivery).
Sorry, we don’t deliver on Public Holidays.
Do you charge for delivery?
Yes. Delivery fees are applied when you order online and vary by area:
• Local (within 5 mins of our Mt Wellington kitchen) $18 .
• Auckland CBD and surrounding areas $28.
• North Shore (to Albany) $40.
Second and third deliveries to the same address on the same day $18 each delivery.
There is a weekend delivery surcharge of $35 additional to the above fees.
Do you deliver on weekends?
Yes. There is a $35 weekend delivery surcharge in addition to usual delivery fees.
The minimum order on weekends is $460 including GST (excluding delivery).
Do you accommodate dietary requirements?
Yes. We have a range of gluten free, dairy free, vegetarian and vegan items. Items suitable for various dietary needs are indicated on the menu. You can also add notes next to items in your cart before you checkout so we know what you require.
If we have any questions we’ll contact you to clarify your order before we process it.
Do I get confirmation of my order?
Yes. We check every order before sending a confirmation email. We normally respond within 1 hour if you have placed your order between 7am and 4pm on a normal business day (non-public holiday, Monday to Friday).
Do you guarantee delivery on time?
Yes. If your delivery isn’t at your specified delivery address at the confirmed time, we’ll
• waive the delivery fee on your next order, and
• give you a $100 voucher toward your next order.
For scheduling reasons, your delivery may arrive up to 60 minutes before your specific delivery time. We will always call if your delivery is running late.
Your delivery may arrive with one of our drivers or with our preferred courier partner.
What are your payment terms?
We require full payment before the day of delivery. Credit card payments incur a 2.5% surcharge.
If your business or organization is planning on placing regular orders and would like to apply for alternative payment terms, please download and complete our Business Account Application Form and email it to [email protected]. We’ll be in touch shortly to confirm your approved payment terms.
Can I change or cancel my order?
Yes, you can change or cancel your order – just let us know no later than midday two business days before you need it.
If you cancel your order after the cut off time, you may be charged for purchased ingredients and prepared items.
Do you supply drinks?
Yes, we can supply T2 teas as well as plunger or Nespresso coffee and have a range of water, juices and soft drinks on hand to add to your order.
How is it served? How long will it keep?
Our food is freshly made and we suggest it’s refrigerated and served on that day. Our boxes are designed to go straight into the fridge and you can just lift the lid and serve.
Will I need to heat some items?
We deliver your order at your requested time, warm and ready to eat.
If you prefer the items to not arrive warm, just make a note at the checkout and we’ll deliver your items with heating instructions.
Do I need platters?
Our delivered boxes are specifically designed ready to be used for serving – and the food items styled inside to look their best.
If though you’d like to present the food on our white ceramic platters, make a note on your order in your cart at checkout. A platter fee covers collection the following business day and cleaning.
Do I need staff?
Our Delivered Catering is all about superb food that is presented well, hassle free and simple to serve. Should you though need staff to help with any facet of your function, chat to our event team. As a full-service catering and event company, we can step in and help, seamlessly.
Can I have my food delivered on ceramic platters instead of in the recyclable box?
Yes. While our recyclable serveware lowers our carbon footprint due to less driving to collect platters and means no cleaning up or dirty dishes in your offices, you can also choose the Premium Presentation option in the Cutlery, Serveware & Extras section and we’ll present your food on platters. A platter fee covers collection the following business day and cleaning.
Can you help with staff & equipment?
Yes, we can provide everything from staff to complete event management. Please chat to our event team about how we can make your event plans a reality.
What about sustainable food sources & waste practices?
Where possible, we use local cage-free and sustainable pork and chicken and use the Forest and Bird Best Fish Guide to ensure we only choose sustainable seafood. To reduce our environmental impact our menus change with the seasons and our waste reduction strategy includes software driven stock control, as well as separating food, recycling and landfill in our kitchens and at events.
Are the delivered boxes eco friendly?
Our cardboard serverware is 95% compostable, with recyclable plastic windows and all our disposable cutlery and plates are pine or bamboo.
For a lower waste option, when placing an order with us, you can choose the ‘Premium Presentation’ option in the ‘Cutlery, Serveware and Extras’ section to have your food presented on white ceramic platters. The additional fee for platters covers collection and cleaning the following business day. The Premium Presentation platter fee for up to 50 guests is $65 including GST, and for over 50 guests the fee is $95 including GST.
I loved my LittleWolf Experience. Can I tell others?
Yes please! If you enjoyed your catering and refer us to a friend or business who hasn’t ordered from us before you’ll both receive a $50 voucher for your next order.
Food for thought
The styling looked fantastic, the chefs were super friendly & professional, the food was EPIC, the bar staff were efficient, kind, hard working, happy to take direction. You can all be really proud of what I’d describe as a KILLER team. Thank you so much for a great event.
I had the pleasure of being at an event recently where LittleWolf did the catering and it was exceptional. The food was fresh, looked fantastic and tasted incredible. If you want to impress your guests I would thoroughly recommend LittleWolf for your next event.
Exceptional catering. Our guests were so impressed with the delicious breakfast food. LittleWolf were also able to accommodate an early morning meeting with less than 24 hours notice – amazing Customer service.